To communicate maintenance requests, we always require a maintenance request form rather than direct emails. This ensures that all information is consolidated and nothing is lost or overlooked. If a visual reference is needed for your request, we recommend using the free tool Loom. This will help us understand your request better and ensure a quicker resolution.

What is Loom?

Loom is a video messaging tool that helps you get your message across through instantly shareable videos. With Loom, you can record your camera, microphone, and desktop screen simultaneously.

So, for detailed, visually-driven communication, Loom is a fantastic tool to have in your digital arsenal.

• Checks:
  • Broken Links and 404 Errors
  • Domain and SSL Expiration Review
  • Forms and SMTP

• Fixing:
  • Hosting Issues*
  • Website Bugs*

• Optimizations:
  • Database
  • Site Speed

• Security:
  • Implementation

• Setups:
  • Implementing Website with 3rd Party Tool*

• Site:
  • Backup
  • Migration

• Updates:
  • Plugins
  • Website Content
  • Adding Blog Post
• E-Commerce Product/Service Updates and Review*

*Additional fees may apply

The Maintenance Plan and the All-Inclusive Plan are two distinct offerings, each tailored to meet different needs and provide specific services.

• Range of Services:
  • The Maintenance Plan is primarily concerned with maintaining and upkeep of websites that we previously developed and managed. It’s an excellent fit for businesses that need minimal updates, troubleshooting, and routine website maintenance.
  • On the other hand, the All-Inclusive Plan offers a broader range of services, including website design and development. It’s designed for companies that need comprehensive web-related services, which may extend beyond essential maintenance.
• Frequency of Reports:
  • Clients subscribed to the Maintenance Plan will receive a monthly progress report (once a month), detailing the maintenance activities carried out on the website during that week.
  • The All-Inclusive Plan, on the other hand, provides weekly progress updates, giving clients a more granular view of the tasks accomplished.
• Response Times:
  • With the Maintenance Plan, tasks are scheduled with a bit more flexibility in response time, catering to businesses with intermittent maintenance needs that are not time-critical.
  • The All-Inclusive Plan, however, focuses on swift task completion with fast turnaround times to rapidly address your business needs.
• Best Suited for:
  • The Maintenance Plan is an optimal choice for businesses looking to uphold the performance and functionality of their existing websites, expecting occasional maintenance needs. It is catered specifically for websites previously developed and/or overseen by Growmodo under an All-Inclusive plan.
  • Conversely, the All-Inclusive Plan is perfect for businesses requiring wide-ranging daily assistance with the ongoing growth of one’s digital home utilizing website development, design, branding, and more tasks. It is apt for clients with a high volume of web and design-related tasks beyond mere maintenance.

Regrettably, our Maintenance Plan is exclusively available for websites that have either been developed or previously managed by Just 4resh Dezigns. If your website was not designed initially by Just 4resh Dezigns, we suggest considering our All-Inclusive Plan for broader and more prompt support.

Yes, the Maintenance Plan is primarily designed for a single website. Nonetheless, we can extend our services to accommodate your entire portfolio of websites. For additional websites, we are happy to provide you with a multi-site plan at a significantly reduced rate per additional site.

Please note, we tackle one request at a time and provide monthly progress updates. Bear in mind, the Maintenance Plan is exclusively available for websites that were initially developed or previously overseen by Just 4resh Dezigns.

Transitioning between the All-Inclusive Plan and the Maintenance Plan is subject to certain conditions. The Maintenance Plan is currently offered exclusively for websites that were initially created and/or have been managed by Just 4resh Dezigns.

For websites initially developed by Just 4resh Dezigns:

• If your website was initially created by Just 4resh Dezigns and is currently managed under the All-Inclusive Plan, you have the option to switch to the Maintenance Plan for ongoing support and maintenance.

For websites not initially developed by Just 4resh Dezigns:

• For websites that were not initially developed by Just 4resh Dezigns, we recommend exploring our Website Design Service and then enrolling in the All-Inclusive Plan for a more comprehensive and faster support experience.

If you’re currently on the Maintenance Plan and find that you need more comprehensive and frequent support, you have the option to upgrade to the All-Inclusive Plan. This plan is designed to handle a wider range of tasks and provides faster turnaround times, making it an ideal choice for businesses with dynamic web and design needs.

By enrolling in the website maintenance program you automatically receive a discount on other services offered by Just 4resh Dezigns. These include:

• Business and event marketing
• Logo design/revamp
• Business stationery
• Digital and Print Marketing

For more advanced maintenance needs not included in the program you’ll also get a discount off  advance services such as:

• Adding landing pages
• Advanced website design changes
• Website Redesign
• Email Marketing setup
• SEO plugin set up
• Google Analytics
• and More!

Under our Maintenance Plan, our primary goal is to manage and update your existing webpages effectively.

However, we are more than willing to assist you in adding new pages to your current website. It’s important to note that we use pre-existing templates or styles that are consistent with your website’s current design. For instance, if you request a new blog post, we will use your existing blog post template to create it. For any different kind of page, we will leverage a style that aligns with your current website and tailor it with unique text and visuals, billed as a per-request service.

Keeping your website up to date and accurate is crucial to the return on your investment! Your website was developed using WordPress, an open-source content management system (CMS) built with a vast selection of plugins and themes. These plugins and themes release regular updates; some of these updates address security; some of them are functional or aesthetic improvements. So, ensuring your plugins and
themes are updated keeps your website both safe and functional.

Yes, contact us with your specific needs and we will work out a strategic plan for success. Please note, if you opt-out of standard program offerings there is no reduction in costs.

You’ll receive a scheduled email report detailing all the changes to your site so you’ll know exactly what’s been updated and what works been carried out.

It depends on the amount of change requests we have received from your website backend and any special requests given. General updates are usually made within 48 hours. If special change requests are made, we will confirm the turnaround time and potential added costs before starting.